Frequently asked questions about physical therapy in Visp
Clear, understandable answers so that you feel confident and well supported.
Here you will find answers to the most important questions—from appointments and procedures to costs and insurance, as well as prescriptions and medical topics. Our FAQs will help you prepare for your treatment and quickly clarify any open questions.
Organization, dates, and schedule
Duration and number of treatments
A treatment session usually lasts 25–30 minutes. Nine sessions are possible per medical prescription. Depending on the symptoms, several prescriptions may be issued.
After 36 sessions, the health insurance company or accident insurance company may require a medical justification for continuing treatment.
A treatment session usually lasts 25–30 minutes. Nine sessions are possible per medical prescription. Depending on the symptoms, several prescriptions may be issued.
After 36 sessions, the health insurance company or accident insurance company may require a medical justification for continuing treatment.
appointment cancellation
Sometimes appointments have to be canceled. We understand that. Please notify us at least 24 hours in advance. In the event of a last-minute cancellation without a valid reason or a no-show, the appointment will be charged privately—the costs will not be covered by insurance.
Sometimes appointments have to be canceled. We understand that. Please notify us at least 24 hours in advance. In the event of a last-minute cancellation without a valid reason or a no-show, the appointment will be charged privately—the costs will not be covered by insurance.
Therapy procedure
At the beginning of treatment, we discuss your symptoms, goals, and expectations. We use tests and examinations to create a personalized treatment plan.
At the beginning of treatment, we discuss your symptoms, goals, and expectations. We use tests and examinations to create a personalized treatment plan.
Choice of therapist or practice location
In Switzerland, you are free to choose your therapist—you decide for yourself which practice you would like to be treated at, even if your doctor makes a recommendation. You can change at any time. The only restrictions are appointment availability or specialized therapies.
In Switzerland, you are free to choose your therapist—you decide for yourself which practice you would like to be treated at, even if your doctor makes a recommendation. You can change at any time. The only restrictions are appointment availability or specialized therapies.
Time of therapy
Please note our opening hours. We are happy to arrange initial appointments by telephone. Follow-up appointments can be arranged directly after the initial treatment with your therapist.
Please note our opening hours. We are happy to arrange initial appointments by telephone. Follow-up appointments can be arranged directly after the initial treatment with your therapist.
Documents for the first meeting
Please bring your doctor's prescription, your insurance card, and comfortable clothing. You should also bring your appointment book so that follow-up appointments can be arranged immediately.
Please bring your doctor's prescription, your insurance card, and comfortable clothing. You should also bring your appointment book so that follow-up appointments can be arranged immediately.
Getting here and parking
PhysioFit Visp is centrally located at Bahnhofplatz 13 on the 4th floor – an elevator is available.
- Public transportation: Visp train station is just a minute's walk from our practice.
- Parking: The nearest parking facility is the Bahnhof car park (subject to a charge), located directly beneath the building. An elevator is available. Additional parking is available in the nearby Centerpark Visp car park or the car park beneath Migros (also just a few minutes' walk away).
PhysioFit Visp is centrally located at Bahnhofplatz 13 on the 4th floor – an elevator is available.
- Public transportation: Visp train station is just a minute's walk from our practice.
- Parking: The nearest parking facility is the Bahnhof car park (subject to a charge), located directly beneath the building. An elevator is available. Additional parking is available in the nearby Centerpark Visp car park or the car park beneath Migros (also just a few minutes' walk away).
Dealing with illness or short-term absence
If you are ill (e.g., with a fever or contagious disease), please do not come to your therapy session and cancel your appointment as early as possible to protect other patients and staff.
If you are ill (e.g., with a fever or contagious disease), please do not come to your therapy session and cancel your appointment as early as possible to protect other patients and staff.
home visits
Home visits are possible if medically necessary and prescribed by a doctor. Please check with us in advance to see if this option is available to you. Please note: The waiting time is usually longer, as more time must be scheduled.
Home visits are possible if medically necessary and prescribed by a doctor. Please check with us in advance to see if this option is available to you. Please note: The waiting time is usually longer, as more time must be scheduled.
holidays
Holidays (closed):
- January 1: New Year's Day
- March 19: St. Joseph's Day
- Good Friday (variable)
- Easter Monday (movable)
- Ascension Day (movable)
- Pentecost Monday (movable)
- Corpus Christi (movable)
- August 1 National holiday
- August 15: Assumption
- 01.11. All Saints' Day
- December 8: Immaculate Conception
- December 25 Christmas
- December 26: Saint Stephen's Day
Special opening hours:
- 12/24 Open until 4:00 p.m.
- 12/31 Open until 4:00 p.m.
Holidays (closed):
- January 1: New Year's Day
- March 19: St. Joseph's Day
- Good Friday (variable)
- Easter Monday (movable)
- Ascension Day (movable)
- Pentecost Monday (movable)
- Corpus Christi (movable)
- August 1 National holiday
- August 15: Assumption
- 01.11. All Saints' Day
- December 8: Immaculate Conception
- December 25 Christmas
- December 26: Saint Stephen's Day
Special opening hours:
- 12/24 Open until 4:00 p.m.
- 12/31 Open until 4:00 p.m.
Fitness: Introduction to training and equipment instruction
Our team offers you a free introductory training session. During this session, we will discuss your wishes and needs, explain how to use the equipment, and create a personalized training plan for you. Changing rooms and showers are available.
Our team offers you a free introductory training session. During this session, we will discuss your wishes and needs, explain how to use the equipment, and create a personalized training plan for you. Changing rooms and showers are available.
Regulations, costs, and insurance
Validity of the regulation
The first appointment must take place within 5 weeks of the date of issue of the prescription. If the 9 sessions are not sufficient, you will need to obtain another medical prescription. In most cases, a quick phone call to the doctor who issued the first prescription will suffice. Otherwise, contact your therapist, who will help you organize the new prescription.
The first appointment must take place within 5 weeks of the date of issue of the prescription. If the 9 sessions are not sufficient, you will need to obtain another medical prescription. In most cases, a quick phone call to the doctor who issued the first prescription will suffice. Otherwise, contact your therapist, who will help you organize the new prescription.
Without prescription or private payer
You can also take advantage of physical therapy as a private payer without a doctor's prescription.
You can also take advantage of physical therapy as a private payer without a doctor's prescription.
Costs and billing
Illness: If prescribed by a doctor, basic insurance covers the costs minus a 10% deductible. Billing is handled directly by the relevant health insurer.
Accident: Accident insurance covers the full costs. Billing is handled directly by the accident insurance company.
Private payers: Without a doctor's prescription, you are responsible for the costs yourself. Billing is handled privately by you.
Illness: If prescribed by a doctor, basic insurance covers the costs minus a 10% deductible. Billing is handled directly by the relevant health insurer.
Accident: Accident insurance covers the full costs. Billing is handled directly by the accident insurance company.
Private payers: Without a doctor's prescription, you are responsible for the costs yourself. Billing is handled privately by you.
Massage: Costs covered by health insurance
Basic insurance does not cover the costs of massages.
Depending on your supplementary insurance, part of the costs may be reimbursed. We are EMR-approved for:
- Classic massage (code 102)
Please clarify the coverage of costs directly with your supplementary insurance provider.
Basic insurance does not cover the costs of massages.
Depending on your supplementary insurance, part of the costs may be reimbursed. We are EMR-approved for:
- Classic massage (code 102)
Please clarify the coverage of costs directly with your supplementary insurance provider.
Medical & therapeutic questions
Documents for the first meeting
Please bring your doctor's prescription, your insurance card, and comfortable clothing. You should also bring your appointment book so that follow-up appointments can be arranged immediately.
Please bring your doctor's prescription, your insurance card, and comfortable clothing. You should also bring your appointment book so that follow-up appointments can be arranged immediately.
Appropriate clothing
Wear comfortable clothing that allows you to move freely.
Wear comfortable clothing that allows you to move freely.
Monitoring the course of therapy
The course of therapy is accompanied by regular follow-up checks. These include consultations and specific tests. The treatment plan is adjusted according to the healing process.
The course of therapy is accompanied by regular follow-up checks. These include consultations and specific tests. The treatment plan is adjusted according to the healing process.
Acute symptoms: Physical therapy? Family doctor? Emergency?
Important: As a physiotherapy practice, we can only treat you with a doctor's prescription, unless it is a service that does not require a prescription (e.g., preventive measures).
To your family doctor:
- newly occurring severe pain with no known cause
- Sudden restrictions of movement
- Suspicion of a serious illness or structural injury
Your family doctor can assess the situation medically and, if necessary, issue a prescription for physical therapy.
To the emergency room:
- Numbness or paralysis
- Severe pain with fever and chills
- Accidents with suspected broken bones
- Loss of bladder or bowel control
If you are unsure, please call us—we will be happy to help you.
Important: As a physiotherapy practice, we can only treat you with a doctor's prescription, unless it is a service that does not require a prescription (e.g., preventive measures).
To your family doctor:
- newly occurring severe pain with no known cause
- Sudden restrictions of movement
- Suspicion of a serious illness or structural injury
Your family doctor can assess the situation medically and, if necessary, issue a prescription for physical therapy.
To the emergency room:
- Numbness or paralysis
- Severe pain with fever and chills
- Accidents with suspected broken bones
- Loss of bladder or bowel control
If you are unsure, please call us—we will be happy to help you.